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Privacy Policy

A legal disclaimer

This Privacy Policy explains how Willow and Wren Counseling (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website and when you contact us through forms, email, or scheduling tools. We are committed to protecting your privacy and ensuring that any personal information you share with us is handled responsibly.

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1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Reason for contacting us

  • Information submitted through intake forms, contact forms, or scheduling tools

Automatically Collected Information

Our hosting platform (Wix) may automatically collect:

  • IP address

  • Browser and device information

  • Pages viewed and site interactions

  • Cookies and similar tracking technology
    This helps us understand website usage and improve user experience.

2. How We Use Your Information

We may use collected information to:

  • Respond to inquiries

  • Schedule appointments

  • Provide counseling or coaching services (if you become a client)

  • Improve and maintain website functionality

  • Send updates or information (only with your explicit consent)

We do not sell or share your personal information for marketing.

3. How Your Information Is Protected

We take reasonable steps to safeguard the information you provide.
Please note:

  • Website contact forms and email are not encrypted or fully secure.

  • Avoid sharing highly sensitive personal or medical information via the website form.

All client information shared during therapy is protected under professional ethics, federal law, and state law.

4. Third-Party Services

Willow and Wren Counseling may integrate with third parties such as:

  • Wix (website hosting, analytics, cookies)

  • Scheduling or intake platforms (e.g., SimplePractice, Calendly—if used)

  • Email providers used to respond to inquiries

These third parties process data under their own privacy policies.

5. Cookies and Tracking

Wix uses cookies to:

  • Enable website functionality

  • Track usage and performance

  • Improve your browsing experience

You can disable cookies in your browser, though certain features may not work correctly.

6. Links to External Sites

This website may contain links to other websites. Willow and Wren Counseling is not responsible for the privacy practices or content of third-party sites.

7. Your Rights

Depending on your state of residence, you may have the right to:

  • Access personal information we hold

  • Request corrections

  • Request deletion of non-clinical information

Clinical documentation is retained according to applicable federal and state laws and cannot be deleted upon request.

8. Notice to Minors

This website is not intended for use by children under age 13.
If you believe a minor has submitted personal information through this website, please contact us.

9. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be reflected on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Willow and Wren Counseling

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