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Terms & Conditions

Last Updated: Nov 2025

Welcome to the website of Willow and Wren Counseling. By accessing or using this website, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with these terms, do not use this site.

1. Purpose of This Website

This website is for informational and educational purposes only.
Nothing on this site constitutes mental health advice, diagnosis, or treatment.
Viewing this site does not create a therapist–client relationship.

A therapeutic relationship is established only after:

  • A formal intake process is completed,

  • Required documents are signed, and

  • Services are scheduled and mutually agreed upon.

2. Not Emergency or Crisis Services

Willow and Wren Counseling does not provide emergency services through this website.
If you are in crisis or experiencing an emergency, call 911, 988 (Suicide & Crisis Lifeline), or go to your nearest emergency room.

3. Telehealth & Service Limitations

If you choose to engage in therapy services with us, you will be required to sign a separate Informed Consent for Treatment and, if applicable, Telehealth Consent.

Please note:

  • We only provide clinical services to clients legally eligible in the states we are licensed to practice in.

  • Coaching services (if offered) are not clinical therapy and have different limitations.

The website does not list all risks, benefits, or limitations of therapy or telehealth.

4. No Guarantees or Warranties

While we strive to keep this website accurate and up-to-date, we make no representations or warranties regarding:

  • The accuracy, completeness, or reliability of information presented

  • The availability or functionality of the site

  • Outcomes associated with counseling or coaching services

Use of this website is at your own risk.

5. Intellectual Property

All website content—including text, logos, graphics, images, design, and downloadable materials—is the property of Willow and Wren Counseling unless otherwise stated and may not be:

  • Copied

  • Reproduced

  • Distributed

  • Modified
    without prior written permission.

6. Links to Third-Party Websites

Our website may contain links to external websites.
We are not responsible for:

  • The content of third-party sites

  • Their privacy practices

  • Their accuracy or policies

Visiting external sites is at your own discretion.

7. User Responsibilities

By using this site, you agree not to:

  • Upload or transmit harmful or malicious content

  • Use the website for unlawful purposes

  • Attempt to interfere with website security or functionality

  • Use this site to solicit business, spam, or harass

8. Limitation of Liability

To the fullest extent permitted by law, Willow and Wren Counseling is not liable for any damages arising from:

  • Use of or inability to use this website

  • Reliance on any information provided

  • Losses resulting from third-party services or platforms

This includes direct, indirect, incidental, consequential, and punitive damages.

9. Privacy

Your use of this site is also governed by our Privacy Policy, which explains how your information is collected and used.
Please review it carefully.

10. Changes to These Terms

We may update these Terms & Conditions at any time without notice.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the site constitutes acceptance of revised terms.

11. Governing Law

These Terms & Conditions are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

12. Contact Information

If you have questions about these Terms & Conditions, please contact us. 

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